Serving Michigan For Over 190 Years

Let's Get Started graphic

Lumber Yard Customer Service / Yard and Warehouse Operations

This Customer Service position assists with after-sales customer communication and is responsible for the fulfillment of sales orders. This position will also have housekeeping and material handling tasks assigned as necessary. This position has a high growth potential within the Company.

Full time, non-exempt; High school diploma or GED required.

Responsibilities:

  • Front line operational after-sale customer relationship maintenance
  • Pull orders for customer pick up in an accurate and timely manner
  • Listen and respond appropriately to customer issues
  • Provide a high level of customer service for both retail and professional trade customers
  • Maintain a clean yard environment including warehouses, racks, bins, and open areas
  • Comply with operational safety and security policies and procedures
  • Attends and participates in all company-sponsored training programs as required
  • Housekeeping for all operational areas
  • Material handling as necessary

Physical Demands:

  • Ability to stand and walk
  • Manual dexterity
  • Ability to climb or balance and stoop, kneel, crouch or crawl
  • Strength: lift and/or move up to 100 pounds
  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Environment and Physical Working Conditions:

  • Work near moving mechanical parts, and in outside weather conditions
  • Work in elevated areas
  • Moderate noise level

Skills / Knowledge / Abilities:

  • Ability to read and write
  • Ability to communicate effectively in one-on-one situations
  • Ability to add, subtract, multiply and divide in all common units of measure
  • Ability to carry out instructions provided in written, oral or diagram form
  • Ability to deal with issues involving concrete variables in standardized situations
  • Good interpersonal skills, customer service and communications skills
  • Knowledge of building materials products and lumber desirable

Reports To: Yard Foreman

Application Form

Bookmark the permalink.

How can we help you today? Call 248‑349‑0220 or stop by our Northville store.

Copyright © 2016 Northville Lumber Co.

*All prices and promotional terms subject to change at any time.

Deliveries to the following SE Michigan counties with some restrictions:  Clinton, Eaton, Genesee,  Ingham, Jackson,  Lapeer, Lenawee, Livingston, Macomb, Monroe, Oakland,  Shiawassee,  Washtenaw and Wayne counties.