This Customer Service position assists with after-sales customer communication and is responsible for the fulfillment of sales orders. This position will also have housekeeping and material handling tasks assigned as necessary. This position has a high growth potential within the Company.
Full time, non-exempt; High school diploma or GED required.
Responsibilities:
- Front line operational after-sale customer relationship maintenance
- Pull orders for customer pick up in an accurate and timely manner
- Listen and respond appropriately to customer issues
- Provide a high level of customer service for both retail and professional trade customers
- Maintain a clean yard environment including warehouses, racks, bins, and open areas
- Comply with operational safety and security policies and procedures
- Attends and participates in all company-sponsored training programs as required
- Housekeeping for all operational areas
- Material handling as necessary
Physical Demands:
- Ability to stand and walk
- Manual dexterity
- Ability to climb or balance and stoop, kneel, crouch or crawl
- Strength: lift and/or move up to 100 pounds
- Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Environment and Physical Working Conditions:
- Work near moving mechanical parts, and in outside weather conditions
- Work in elevated areas
- Moderate noise level
Skills / Knowledge / Abilities:
- Ability to read and write
- Ability to communicate effectively in one-on-one situations
- Ability to add, subtract, multiply and divide in all common units of measure
- Ability to carry out instructions provided in written, oral or diagram form
- Ability to deal with issues involving concrete variables in standardized situations
- Good interpersonal skills, customer service and communications skills
- Knowledge of building materials products and lumber desirable
Reports To: Yard Foreman