Department: Store
Reports To: Store Manager
Employment Status: Full Time, Non-Exempt
Job Summary
This position includes both in-store and outdoor display responsibilities, in-store merchandise tracking, inventory control, and ordering. Based on creativity, experience, observation, vendor, and Company policy, the Retail Floor Coordinator is responsible for creating and maintaining attractive point-of-sale displays and general inventory merchandising in and throughout the Store location. Displays must be aesthetically attractive while functional, making for an easy, intuitive customer experience. Additional responsibilities include: Installing, improvising and managing displays considering established retail science (including theft mitigation), visual presentation, and timely re-stocking; Modifying displays, relocating to a more favorable position within the Store, refreshing product mix, restocking, cleaning and general upkeep of all corporate assets located on the retail floor.
Job Duties and Responsibilities
- Concentrate efforts daily to support Northville Lumber’s mission to PLEASE. Provide a Legendary Experience Always Surpassing Expectations
- Build and maintain a store environment that is sharply focused on consistently delivering an exceptional in-store customer service experience
- Provide customer service in a warm, friendly, and knowledgeable manner answering Company and customer questions regarding the products on display
- Analyze the Store’s layout to determine the best placement of products, set up displays; assess the effectiveness of different product displays and store layouts using sales records
- Review sales and revenue records of products to determine which are best sellers and which need to be replaced, suggest potential special offers or products to be discontinued in an effort to increase inventory turns, store traffic, and profitability
- Monitor Store shelves and organization to ensure sufficient product is available and attractively displayed. Order new product as necessary, identify the need for replacement of materials with expired shelf-lives. Monitor display systems – remove/repair/replace as needed in a timely manner
- Follow established corporate procedures when receiving, checking and stocking in-store inventory
- Execute all in-store price changes as directed by Store Manager or Purchasing Manager
- Work closely with Store Manager and Purchasing Manager to maintain optimal merchandise levels, track inventory, prepare and submit requisitions to replenish merchandise
- Maintain a sales floor presence with the goal of securing and protecting company property at all times, incorporate loss prevention and safety initiatives into daily retail operations
- Partner with management and non-management Sales staff to support activities keeping the Company’s strategic objectives in mind, help implement promotional and merchandising programs to ensure sales and profit goals are met
- Stock, display, and promote lines of products in accordance with specific requirements of manufacturers
- Review competitor pricing policies on similar or equivalent products
- Coordinate sales promotion ensuring the effectiveness of displays, presentation and marketing materials
- Conduct frequent assessments and walk-throughs of competitive retail space to ensure the integrity of pricing and marketing programs
- Establish effective communication with sales personnel to ensure that they are appropriately informed of merchandising policies and programs
- Keep the Store Manager well informed of activities and progress toward established objectives, as well as any significant issues
- Maintain operational records, including daily transaction documents, loss summaries, and merchandising notes
- Ensure the coordination of maintenance procedures both in-store and outdoor display areas
- Assist in conducting meetings to distribute product information and promotional strategies
- Ensure that retail, storage and work areas are clean, secured and well maintained
Physical Demands:
The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to stand and walk
- Ability to stand for long periods of time
- Ability to speak and hear
- Ability to sit, climb or balance, stoop, kneel, crouch and crawl
- Manual dexterity
- Strength: lift and/or move up to 70 pounds
- Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Environment and Physical Working Conditions:
- Work inside in controlled temperature
- Occasionally work in outside temperatures
- Moderate normal noise level
Education:
Associate’s degree or vocational certificate in business, retail management, marketing or other relevant discipline, prior retail experience preferred. Experience in lumber or building materials industry a plus.
Skills / Knowledge / Abilities:
- Must have 3+ years of retail experience (lumber or construction industry preferred)
- Must have excellent communication skills, including speaking, writing and listening
- Must have strong time management skills, including prioritizing workloads
- Must possess in-depth knowledge of industry specific trends and issues
- Must have ability to analyze data and draw logical and relevant conclusions
- Must possess creative and innovative cognitive skills
- Must have proven organizational and planning skills
- Must be proficient in Microsoft Office Suite, and applicable software applications
- Must have ability to work occasional Saturday or after-hours events.
- Must be able to follow established departmental and Company policies and procedures
Job descriptions are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned by management, might be part of the job.
Job descriptions are not intended as and do not create employment contracts.